SMS Messaging Policy
Last updated: August 21, 2026
Missed-Call Follow-Up SMS Disclosure
AWhite Solutions provides missed-call follow-up messaging for participating businesses. Participating businesses are required to present this disclosure on their website before the customer calls, near the business phone number and/or contact section. The disclosure shown to customers must state: "If we miss your call, by calling this number you consent to receive one SMS follow-up from [Business Name] about your inquiry. Message and data rates may apply. Reply STOP to opt out or HELP for assistance." By calling a participating business after seeing this disclosure, the customer consents to receive one missed-call follow-up SMS if the business does not answer. No message is sent unless the customer first calls the business. Additional messages are only sent if the customer replies and continues the conversation.
Purpose of Messages
Messages are sent only after the customer initiates a phone call to a participating business and the call is missed or unanswered. These messages are used only for customer support and missed-call follow-up purposes. They are not used for marketing, promotional messages, lead generation, cold outreach, or unsolicited communication.
Message flow
Customer sees the missed-call SMS disclosure on the participating business's website near the business phone number and/or contact section. The customer then calls the business. If the call is missed or unanswered, the system sends one SMS identifying the business and offering assistance. The customer may reply to continue the conversation.
Message Frequency
Message frequency is one message per missed call. Additional messages are only sent if the customer replies and continues the conversation.
Message and Data Rates
Message and data rates may apply.
Opt-Out and Assistance
Customers can reply STOP to opt out at any time. Customers can reply HELP for assistance. Each missed-call follow-up message includes STOP and HELP instructions.
Privacy
AWhite Solutions does not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties for marketing purposes.
© 2026 AWhite Solutions LLC. All rights reserved.
Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.